If you are not satisfied with the original condition and/or performance of your purchased item(s), you may return the item(s) within 30 days from ship date for a refund or replacement.
To qualify for refund or replacement:
- Item(s) must be returned in their original packaging with all tags and stickers attached.
- Contact us to receive a Return Merchandise Authorization (RMA) number and instructions. Please have your order number available and reason for the return. We will not accept returned merchandise without a RMA number. Returns received without authorization will not be processed for refund or exchange.
- Once you receive a RMA number; you may return unused item(s), in the original box with all accessories, warranty cards, owner’s manuals, etc. for an exchange or refund. Non-defective returns will be charged a 15% restock fee.
- Returns without the complete original packaging will not be accepted.
- Shipping for returned merchandise must be pre-paid by the customer.
- Returns must be shipped to us via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages; therefore we recommend you purchase insurance from your shipper.
Please allow 45 days from the date we receive the return for credit.
Call Coach House For Your RMA Number: 800-351-9776
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